Refunds for digital invitation services.
This policy explains how refund requests are reviewed for plans, digital invitation access, and service activation.
Digital Service Access
Evokes.me provides digital products and services. Once a plan, template, invitation, or campaign feature is activated or used, refund eligibility may be limited.
Duplicate or Incorrect Payments
If you believe you made a duplicate payment or submitted an incorrect amount, contact support with payment reference details for review.
Payment Verification
Paid plans are activated after Razorpay confirms a successful payment. If a payment cannot be verified, access may not be activated until the issue is resolved.
Non-Refundable Cases
Refunds may not be available after published invitation usage, template customization, WhatsApp or email sending usage, downloaded/exported reports, or expired event timelines.
How to Request Review
Send your account email, payment reference, plan name, and reason for the request through support. We will review the request and respond with the available resolution.
Processing Time
Approved refunds, where applicable, are processed through the original or agreed payment channel based on provider timelines.